Privacy Policy

Last updated: August 4, 2026

This Privacy Notice for Burt, Inc. (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at burthq.com or any website of ours that links to this Privacy Notice.

• Use Burt. Burt builds AI teammates for freight brokers and forwarders that understand logistics workflows. Instead of rigid automation that breaks on exceptions, our AI teammates follow your team’s processes to track loads, process documents, and handle quotes so your team can focus on relationships and growth.

• Engage with us in other related ways, including marketing or events.

Questions or concerns? Reading this Privacy Notice helps you understand your privacy rights and choices. We are responsible for decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at bobby@burthq.com.

Summary of Key Points

This summary provides key points from our Privacy Notice. You can find more details in the relevant sections below.

What personal information do we process? We process personal information depending on how you interact with our Services, including account, contact, authentication, integration, and usage information. See “1. What Information Do We Collect?” below.

Do we process sensitive personal information? No.

Do we collect any information from third parties? Yes. If you connect third-party tools, such as through OAuth integrations, we may receive limited information from those providers that is necessary to run the integration.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with legal obligations.

When and with whom do we share personal information? We share personal information in specific situations, including with service providers, AI providers, integration partners you connect, and in business-transfer scenarios.

How do we handle mobile information? Mobile phone numbers and SMS consent records are used to provide requested operational and transactional messaging. They are not shared with third parties or affiliates for marketing or promotional purposes.

How do we keep your information safe? We use reasonable technical and organizational safeguards, but no system can be guaranteed to be 100% secure.

What are your rights? Depending on where you live, you may have specific rights regarding your personal information.

How do you exercise your rights? You can submit a request through our data subject access request form or contact us at bobby@burthq.com.

Table of Contents

• 1. What Information Do We Collect?

• 2. How Do We Process Your Information?

• 3. When and With Whom Do We Share Your Personal Information?

• 4. SMS and Mobile Information

• 5. Do We Use Cookies and Other Tracking Technologies?

• 6. Do We Offer Artificial Intelligence-Based Products?

• 7. How Do We Handle Third-Party Integrations?

• 8. How Long Do We Keep Your Information?

• 9. How Do We Keep Your Information Safe?

• 10. Do We Collect Information From Minors?

• 11. What Are Your Privacy Rights?

• 12. Controls for Do-Not-Track Features

• 13. Do United States Residents Have Specific Privacy Rights?

• 14. Do We Make Updates to This Notice?

• 15. How Can You Contact Us About This Notice?

• 16. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, request information, connect integrations, participate in activities on the Services, or otherwise contact us.

The personal information we collect may include:

• Names

• Phone numbers

• Email addresses

• Usernames

• Passwords

• Contact preferences

• Contact or authentication data

• Integration connection metadata, such as OAuth account identifiers and scopes

Sensitive Information. We do not process sensitive personal information.

Payment Data. We do not currently process or store full payment card details directly through Burt.

All personal information that you provide to us must be true, complete, and accurate. You must notify us of any changes.

Information we collect from integrations and other third parties

In Short: When you connect third-party services, we may receive limited information needed to power those connections.

If you connect third-party accounts to our Services, such as through OAuth or API-based integrations, we may receive account profile information, identifiers, and other metadata required to provide the integration functionality you requested.

Information automatically collected

In Short: We automatically collect some technical information when you use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not directly identify you by itself but may include:

• Log and Usage Data. IP address, browser type and settings, device information, pages or features used, timestamps, and diagnostic data.

• Device Data. Device type, operating system, and configuration details.

• Location Data. Approximate location derived from IP address or device-level settings, where available. We do not rely on precise GPS location for core Service operation.

Google API

If you connect Google services, our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to operate, secure, and improve our Services.

We may process your personal information to:

• Facilitate account creation, login, and authentication

• Deliver and operate requested Services

• Power connected integrations you authorize

• Provide customer support and respond to requests

• Send service, administrative, operational, and transactional communications

• Deliver requested SMS communications

• Maintain security, detect abuse, and prevent fraud

• Comply with legal obligations

• Improve features and product performance, including AI-assisted functionality

We process personal information only when we have a valid legal basis to do so.

3. When and With Whom Do We Share Your Personal Information?

In Short: We share personal information only in specific situations.

We may share personal information with:

• Service Providers. Vendors that help us run the Services, such as infrastructure, observability, email, telephony, and support tooling providers, under contractual safeguards.

• AI Service Providers. Providers used to power AI capabilities, such as OpenAI, Anthropic, and Vapi, which may involve speech-model providers such as Deepgram and Cartesia.

• Integration Providers You Connect. Third-party platforms that you explicitly authorize us to connect to and interact with on your behalf.

• Business Transfers. Parties involved in a merger, sale of assets, financing, or acquisition.

• Legal and Safety Disclosures. Parties to whom disclosure is required to comply with law, enforce agreements, or protect rights, safety, and security.

We do not sell personal information.

4. SMS and Mobile Information

Burt, Inc. may process mobile phone numbers and SMS consent records to provide operational and transactional messaging services. Messages may concern shipment status and tracking, appointment scheduling, operational coordination, document requests, quotes and load opportunities, account alerts, and issue resolution.

No mobile information, including mobile phone numbers, SMS opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

Burt may disclose mobile information to service providers solely as necessary to deliver and support requested messaging services. Those service providers process the information only on Burt’s behalf and may not use it for their own marketing or promotional purposes. SMS opt-in data and consent will not otherwise be shared with third parties.

Message frequency varies based on shipment activity, operational needs, and the recipient’s interactions. Message and data rates may apply. Recipients may reply STOP to unsubscribe or HELP for assistance. An opt-out request will stop further messages unless the recipient subsequently provides new consent.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: Yes. We use cookies and similar technologies for core functionality and security.

We use cookies and similar technologies to:

• Keep users signed in

• Maintain session state

• Support security and fraud prevention

• Remember user preferences

You can control cookies through browser settings. Disabling required cookies may affect Service functionality.

6. Do We Offer Artificial Intelligence-Based Products?

In Short: Yes. We offer features powered by AI technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (“AI Products”).

Use of AI Technologies

To provide AI Products, we may share relevant input, context, and output data with AI Service Providers described in this Privacy Notice. These providers process data on our behalf to deliver requested functionality.

You must not use AI Products in a way that violates applicable provider terms or law.

Our AI Products

Our AI Products are designed for functions including:

• AI automation

• AI bots

How We Process Your Data Using AI

Personal information processed through AI Products is handled in accordance with this Privacy Notice and applicable agreements with third-party providers.

7. How Do We Handle Third-Party Integrations?

In Short: If you connect a third-party account, we may access and process related account data needed for that integration.

Our Services may allow you to connect third-party accounts and services, such as through OAuth. When you do this, we may receive certain information from that provider, such as account identifiers, profile metadata, and authorized scopes.

We use this information only for the purposes described in this Privacy Notice and to provide the integration features you requested. We do not control, and are not responsible for, the privacy practices of third-party services. We recommend reviewing each provider’s privacy notice.

8. How Long Do We Keep Your Information?

In Short: We keep personal information only as long as needed for the purposes in this notice, unless law requires longer retention.

We retain personal information while your account is active and for a limited period after account termination, generally not longer than six (6) months, unless:

• A longer retention period is required by law

• Retention is needed for legitimate legal, tax, accounting, security, or compliance purposes

When we no longer have an ongoing business need, we delete or anonymize personal information. If deletion is not immediately possible, such as in backup archives, we isolate and securely store the data until deletion is feasible.

9. How Do We Keep Your Information Safe?

In Short: We use reasonable technical and organizational security safeguards.

We implement safeguards designed to protect personal information. However, no system is perfectly secure, and we cannot guarantee that unauthorized third parties will never be able to defeat security measures. You should access Services only in secure environments.

10. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

If we learn that we have collected personal information from someone under 18 without appropriate authorization, we will take reasonable steps to delete it. If you believe this has occurred, contact us at bobby@burthq.com.

11. What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.

Withdrawing your consent

If processing is based on consent, you may withdraw consent at any time by contacting us. This will not affect processing already performed lawfully before withdrawal.

For SMS communications, you may withdraw consent by replying STOP. After an opt-out request is processed, no further SMS messages will be sent unless you subsequently provide new consent.

Opting out of marketing communications

You can unsubscribe from marketing communications using unsubscribe links in messages we send or by contacting us directly. We may still send non-marketing service communications where permitted.

Account information

You may request to review, update, or terminate your account information. We may retain limited data where required to comply with law, resolve disputes, prevent fraud, or enforce agreements. For privacy-rights questions, contact bobby@burthq.com.

12. Controls for Do-Not-Track Features

Most browsers include a Do-Not-Track (“DNT”) setting. Because no uniform standard has been finalized for DNT signals, we do not currently respond to DNT signals. If that changes, we will describe the change in an updated Privacy Notice.

13. Do United States Residents Have Specific Privacy Rights?

In Short: Residents of certain US states may have rights to access, correct, delete, and obtain copies of their personal information, among other rights.

Categories of Personal Information We Collect

We may have collected the following categories of personal information in the last 12 months:

We may also collect additional information when you interact with support channels, participate in surveys, or otherwise communicate with us.

Sources of Personal Information

We collect personal information:

• Directly from you

• Automatically through Service usage

• From third-party services you connect

How We Use and Share Personal Information

We use personal information for the purposes described in “2. How Do We Process Your Information?” above.

We may disclose personal information to service providers under written contracts that limit use to authorized business purposes. We do not sell personal information. Mobile phone numbers and SMS opt-in data are subject to the additional restrictions described in “4. SMS and Mobile Information.”

Your Rights

Depending on your state, you may have rights to:

• Know whether we process your personal data

• Access your personal data

• Correct inaccurate personal data

• Request deletion of personal data

• Obtain a copy of personal data

• Opt out of certain processing, such as targeted advertising, sale, or profiling where applicable

• Receive non-discriminatory treatment for exercising privacy rights

How to Exercise Your Rights

To exercise your rights, submit a request through our data subject access request form or email bobby@burthq.com. We may verify your identity before fulfilling a request. You may designate an authorized agent where permitted by law.

Appeals

If we deny your request, you may appeal by emailing bobby@burthq.com. If your appeal is denied, you may have the right to contact your state attorney general.

California “Shine The Light” Law

California residents may request information about disclosures of personal information to third parties for direct-marketing purposes, as permitted by California Civil Code Section 1798.83, by contacting us using the information below.

14. Do We Make Updates to This Notice?

In Short: Yes. We may update this notice to remain compliant with relevant laws and reflect service changes.

When we update this Privacy Notice, we will revise the “Last updated” date at the top of this document. If changes are material, we may provide additional notice as required by law.

15. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at bobby@burthq.com or contact us by post at:

Burt, Inc.

5302 Harvard Way

Cypress, CA 90630

United States

16. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. To submit such a request, use our data subject access request form or email bobby@burthq.com.